Refund & Return Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Return Period

You can return or exchange an item within 30 days of purchase.
After 30 days, we won’t be able to offer a full refund or exchange.

Return Conditions

To be eligible for a return:

The item must be unused and in the same condition as you received it.

It must be in the original packaging.

A receipt or proof of purchase is required.

Please do not send items back to the manufacturer.

Items Not Eligible for Return

Some items can’t be returned, such as:

Perishable goods (like food, flowers, or magazines)

Intimate or personal care items

Gift cards or downloadable products

Hazardous materials or flammable liquids/gases

Partial Refunds

Partial refunds may be given for:

Items with signs of use

Opened CDs, DVDs, or software

Items damaged or missing parts (not due to our error)

Returns made after 30 days of delivery

Refund Process

Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved.
If approved, your refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account.

Contact your credit card company or bank — sometimes refunds take time to appear.

If you’ve done all this and still haven’t received it, please contact us at {email address}.

Sale Items

Only regular-priced items can be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if they’re defective or damaged.
To request an exchange for the same product, email us at {email address} and send your item to {physical address}.

Gifts

If your item was marked as a gift and sent directly to you, you’ll receive a gift credit once we get the returned item.
If it wasn’t marked as a gift, the refund will go to the original buyer.

Shipping Returns

Please send your return to: {physical address}.

You’ll be responsible for your own return shipping costs.

Shipping charges are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from it.

For valuable items, we recommend using a trackable shipping service or shipping insurance. We can’t guarantee that we’ll receive your return.

Need Help?

For any questions about refunds or returns, please contact us at contact@neatfragrance.com.